Terms and Conditions – Exquisite Taste, Kuwait

Welcome to Exquisite Taste, a Kuwait-based online store specializing in food and desserts. By accessing our website, application, or any of our services, you agree to the terms and conditions outlined below. Please read them carefully.

1. Definitions

The Store / We / Us: Refers to Exquisite Taste, owned and operated within the State of Kuwait.

Customer / You: Any person accessing, browsing, or purchasing from the platform.

Products: Food items, desserts, beverages, and any other food-related products offered by the store.

2. Scope of Service

Exquisite Taste operates in the sale and delivery of food and dessert products within the State of Kuwait only, through the website, social media channels, or approved delivery applications.

3. Acceptance of Terms

By using the platform, you agree to comply with all the terms and conditions stated herein.

If you do not agree, please discontinue using our services.

4. Orders and Purchasing Process

Orders are confirmed after payment is completed and a confirmation notification is received.

The store reserves the right to reject any order in cases such as:

Product unavailability.

Payment issues.

Incomplete or incorrect delivery information.

Food orders cannot be canceled once they have been prepared.

5. Prices and Payment Methods

All prices are listed in Kuwaiti Dinar (KWD).

The store reserves the right to adjust prices at any time without prior notice.

Available payment methods:

Online payment (KNET / Visa / MasterCard).

Cash on delivery (if available).

In the event of a clear pricing error, the store has the right to cancel the order and refund the amount.

6. Delivery and Shipping

Exquisite Taste delivers to all areas within Kuwait.

Delivery time depends on:

The customer’s area.

Order status.

Workload and peak hours.

Delivery fees are calculated at checkout and may vary by location.

The customer must provide accurate address details and an active contact number.

If delivery fails due to customer error, additional delivery charges may apply.

7. Return and Exchange Policy

Due to the nature of food products:

Products cannot be returned or exchanged after delivery unless there is a clear mistake by the store or a defect in the product.

Any issue must be reported within one hour of receiving the order, along with clear photos.

If an error is confirmed, the customer will receive:

A replacement product, or

A refund according to the store’s policy.

8. Quality and Freshness

The store is committed to providing fresh products prepared in accordance with food safety standards.

The customer is responsible for proper storage of products after receiving them.

9. Intellectual Property

All content on the platform, including images, text, recipes, and the Exquisite Taste brand, is the property of the store and may not be used without written permission.

10. Privacy and Data Protection

The store is committed to protecting customer data and will not share it with third parties except when necessary (delivery services, payment gateways).

All information is handled in accordance with data protection laws applicable in Kuwait.

11. Force Majeure

The store is not responsible for delays or failure to fulfill orders resulting from circumstances beyond its control, such as:

Weather conditions.

Traffic congestion.

Power outages or technical failures.

Any other force majeure circumstances.

12. Amendments to the Terms and Conditions

The store reserves the right to update or modify these terms at any time. Continued use of the platform after changes signifies acceptance of the new terms.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Kuwait.

In the event of any dispute, it will be resolved through the competent judicial authorities in Kuwait.